FREQUENTLY ASKED QUESTION

What is Soul and Body Wellness Solutions?

Soul and Body Wellness Solutions is an online store offering health and wellness products designed to support physical balance, mental clarity, and everyday self-care routines.

Who can use your products?

Our products are made for adults of all lifestyles who want to support their wellness journey, whether focused on fitness, relaxation, recovery, or overall well-being.

Do you sell medical products?

No, we do not sell medical devices or prescription items. Our products support general wellness and are not intended to diagnose, treat, or cure medical conditions.

Are your products safe to use daily?

Yes, our wellness products are designed for regular use when used as directed. Always read instructions carefully and consult a professional if you have concerns.

Are your products natural or organic?

Many of our products use natural ingredients. Each product page clearly lists ingredients so you can make informed choices that fit your personal wellness preferences.

Do you test your products for quality?

Yes, we carefully source products from trusted suppliers and focus on quality, safety, and performance to meet the expectations of our U.S. customers.

How do I place an order?

Simply select your product, add it to your cart, and complete checkout using our secure payment system. You will receive an order confirmation email immediately.

Can I change or cancel my order?

Orders can be changed or canceled within a short time after purchase. Please contact our support team as soon as possible for assistance.

Will I receive an order confirmation?

Yes, once your order is placed, you will receive a confirmation email with order details and tracking information when your package ships.

Do you ship within the United States?

Yes, we ship to all U.S. states. Shipping options and delivery times are displayed at checkout before you complete your purchase.

How long does shipping take?

Standard shipping usually takes 5–10 business days, depending on your location. Processing times may vary during holidays or high-demand periods.

How can I track my order?

Once your order ships, we email a tracking number so you can follow your package every step of the way.

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. Please review our return policy for full eligibility details.

How do I request a refund?

To request a refund, contact our customer support team with your order number. Approved refunds are processed back to the original payment method.

What if my product arrives damaged?

If your item arrives damaged, contact us within 48 hours with photos. We will arrange a replacement or refund as quickly as possible.

What payment methods do you accept?

We accept major U.S. credit and debit cards, including Visa, Mastercard, American Express, and other secure online payment options.

Is my payment information secure?

Yes, our website uses secure encryption technology to protect your personal and payment information during checkout.

Do you share my personal information?

No, we respect your privacy and never sell or share your personal information with third parties without your consent.

How is my data protected?

We use industry-standard security measures to protect your data and ensure a safe shopping experience on our website.

How can I contact customer support?

You can contact our support team through email or our website contact form. We aim to respond within 24–48 business hours.

What if I have a product question before buying?

Our support team is happy to help. Reach out anytime with product questions so you can shop confidently.

Do your products replace medical advice?

No, our products are not a substitute for professional medical advice. Always consult a healthcare provider before starting new wellness routines.